Who we are
We are a small independent family led Watermill based in Cumbria, UK, who produce a number of biodynamic / organic products for the general public and businesses of the UK to purchase from.
What personal data we collect and why we collect it
Contact forms
If you wish to contact us, you may use our online form, here we require your first and last names and email address in order to come back to you regarding your query, a phone number is optional.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics tracking on our website to help us understand how you as the user, interacts with the site along with purchasing our products, this allows us to make informed decisions to improve the user experience. If you wish to opt out of being tracked in this way and are using the Google Chrome web browser, you may download this extension
From time to time you may also see a Feedback tab on the side of the webpage, this is part of Hotjar user tracking, this is an opt-in questionnaire that will help us better understand your experiences with our site and allow us to make improvements to the user journey
Who we share your data with
Once you make a purchase from our site we will pass on the name and delivery address you provide to our courier service (DHL) to ensure your package is deliveried to you as quickly and securely as possible. We do not disclose any other information about our customers to any other third parties. Should you wish to know more please use our contact form to get in touch
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Have a question or concern?
If you have a question or concern over the data collected by using this site, please complete our online enquiry form and will get back to you as soon as we can
